Privacy Statement

The City of Surrey is committed to protecting the privacy of any personal information you may provide when visiting our website. Part of that commitment is to explain what information may be collected and why, how it will be used and who may have access to it. Our practices have been designed to ensure compliance with the privacy provisions of the Municipal Freedom of Information and Protection of Privacy Act.

This privacy statement applies to interactions with the City of Surrey website. It does not apply to any other website. Following is an overview of our website practices.

Personal Information

When you visit the City of Surrey website, you do so anonymously - there is no need to tell us who you are. If you direct an enquiry to a City department, we will ask you to provide your name and mailing address or email address for the purpose of responding to your enquiry. Only those who "need to know" will have access to the personal information provided.

Logging Practices

This website uses "Google Analytics", a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies" which are text files placed on your computer. The information generated by the cookie about your use of this website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of this website, compiling reports on website activity for the website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser - however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Protection of Personal Information

The City takes every precaution to protect your personal information on the Internet. We protect your account information by requiring you to enter a unique ID and PIN or Password each time you want to access your account information. Your PIN/Password should never be shared with anyone.

The Citys website uses SSL encryption technology to protect your personal information such as credit card numbers during transmission. A security icon will appear in your browser window to indicate that you are using a secure site. Click on this icon to learn more about the security properties of this site.

In Internet Explorer look for the "closed lock" icon in the status bar at the bottom of the browser window:

In Netscape look for two security indicators, the "s" after "http" in the address line and the "closed lock" icon in the menu bar at the top:

Links to Other Websites

The City's website contains links to other sites (eg. community links, business links). Please be aware that the City of Surrey cannot be held responsible for the privacy practices of other sites. When you leave our site, we encourage you to read the privacy statement of each and every website that you visit before you provide any personal information. The City's privacy statement applies solely to information collected on the City's website.